Pendant Repair Top Loop – Includes Recharge, USA Shipping & Insurance.

Product Description

Any repair can be made on your Shield. The most common is the replacement of the top loop - Prices shown here. Sometimes this loop will wear thin after years of use, particularly if your chain has texture. This is a small investment to assure the safety of your Shield.

Price Includes:

• the minimum estimate of the repair cost. Until we know what is wrong, we won't know for sure what the final cost will be. If we are only replacing the top loop, it is likely the price you paid is the final price.
  • Included for free is a recharge and repolishing (typically $60-105 depending on the Shield style)
• Return shipping and insurance via USPS, but if you choose FedEx or live outside the US, the cost will be shown during check out.

INSTRUCTIONS FOR SENDING US YOUR SHIELD - PLEASE READ THIS OVER CAREFULLY - IT INSURES YOU WILL GET YOUR SHIELD BACK!

Please tell us, in writing, what repair you are requesting. Please provide this information along with your CONTACT information (name, email, address, phone) INSIDE the box in which you ship your Shield. Without it, we might not know who owns the Shield.

HERE IS WHAT WE NEED INSIDE THE BOX:

• YOUR CONTACT INFORMATION: It's important for us to have your contact information so we can invoice you for the final cost, which must be paid before your Shield is shipped back to you. (Name, email, address, phone)
• YOUR SHIELD: Please remove the cord or any chain and send ONLY your Shield to us please. We are not responsible for returning either of these items. If your cord needs to be replaced, please order them on the website.
• ORIGINAL FINISH OF YOUR SHIELD: Please tell us if your Shield was originally a satin (matte) or mirror (polished) finish.
• FINISH YOU WANT NOW: Please indicate what type of finish you want now. If you had a matte finish before and want a polished finish now, we'll do our best to make it highly polished, but it won't be the same mirror clarity the new polished Shields have.
• DESCRIPTION OF REPAIR YOU WANT DONE: Please indicate what part of the shield needs to be repaired and how the damage ocurred.
• NAME, BILLING ADDRESS, PHONE, EMAIL
• SHIPPING ADDRESS

How Long Will Your Repair Take?

It will take 2-4 weeks to return your Shield. This includes polishing and recharging.

CONTACT US WITH QUESTIONS

If you have any further questions regarding repairs, please open a support ticket.