Customer Support
If you need ANY kind of help finding products or information, we are HAPPY TO HELP YOU!
Your concerns are very important to us. We are EMF specialists who have been in this business since 1990. When you reach out to us, we want to know what your goals are for energy protection. Our staff and consultants include caring people who know about EMF and energy protection. Several of our staff members are highly sensitive and have a deep understanding of this complex subject.
Submit A Ticket
If you have any questions related to our products or an order you have placed, our Support Staff will be happy to help you. We typically respond within a couple of hours, although it can take up to 3 business days depending on the nature of your request. Please note that we respond to help inquiries Monday-Friday, between the hours of 9am and 2:30pm PST.
More Information
Charging Your Shield
Read how to take care of your Shield by recharging it.
Exchanges Or Returns
Shield Return Guidelines: Important – Please read this before you mail back a Shield or other products. Our guarantee is based on you keeping your Shield at least 9 weeks to allow it to work with your body long enough for you to notice a difference.
Money Back Guarantee
Read about our 90-day money back guarantee. If you have issues with your Shield, we’ll be more than happy to work with you to determine if is something we can do to help you achieve the result you were hoping for when you ordered your Shield. Please contact us: (541)201-8878
Ordering Options and Product Questions
Click the Products tab on the top of the site or mouse over it and select one of the categories to browse our product offerings. Or call us: (541)201-8878
Shipping and Tracking
Click here to visit our shipping page.
Upgrade Your Shield To A Higher Level
Feel a need for more protection and balancing? You can upgrade anytime in the first year as long as the Shield is in good condition, no deep scratches or dents, tarnish is okay. This applies to customers who have purchased their Shield directly from us. If you have purchased it from another distributor, we do need to see your invoice or proof of what you paid to properly credit you on your new Shield. Read about how to upgrade to a higher level of protection.
