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BioElectric Shield – Our Guarantee and Workmanship Warranty

Most workmanship issues should be immediately visible when you receive your Shield. (this happens very rarely, but we’re not perfect yet) If you receive a Shield that has a scratch or fire scale (shows up usually at seams as something dark) or other quality problems we will replace it. This type of issue needs to be reported on receipt.

IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES OR DAMAGES OF ANY KIND OR NATURE ALLEGED TO HAVE RESULTED FROM ANY BREACH OF WARRANTY. COMPANY IS NOT RESPONSIBLE FOR ANY DAMAGE DUE TO AN ACT OF NATURE OR OF WAR. The Defective product will be either replaced or repaired at no cost, except that the customer shall have the responsibility of returning the product to the Company via prepaid shipping. The Company makes no warranty about the fitness of any product for any purpose. The warranty time period is one year from the time of purchase.

What to Expect and Upgrading Your Shield

Thinking about Returning Your Shield –Read this First, please!

The Shield is not a pain pill. It’s a vibrational healing tool that will balance and protect your energy field. Changes are often subtle. It’s not always obvious how the Shield is Shield helping you. If you have ever been to an acupuncturist, you know it can take time for healing to occur after your visit. The Shield balances your energy, and, like an acupuncture treatment, or a homeopathic remedy, often your body energy is being re-balanced by the Shield. You may not notice anything, or you might even feel worse. This is the moment when you email or call us. 

If you don’t feel the Shield is making a difference, It may be that your Shield is simply not strong enough for your needs. Read this article about how you can tell if the Shield is helping you

BioElectric Shield Refund Policy

Damaged Shields are not returnable – If your Shield has dents or scratches that are more than just surface scratches, your Shield may not be returned for credit. If you do return a Shield that has dents or scratches, it is our discretion to return it to you or to offer you a reduced refund price

Shield Refunds

• It takes time for the Shield and your energy field to blend.
  For this reason, we ask that you keep your Shield for at least 9 weeks from the date of purchase.
• Sometimes changes are subtle or aren’t changes you’d normally associate with what the Shield is doing for you – read What to Expect 
• If after that time you feel the Shield isn’t making a difference you can take advantage of our Money-Back Guarantee.
• Please include a note that you are returning for credit, or exchange, whichever is the case. If possible, please include a copy of the invoice or the exact date you ordered it (so we can find your order in our records.)
• You may return the Shield within 90 days from your original purchase date. After the 9 weeks, we will refund 100% of your purchase price less any shipping costs
• Any returns before the 9 week period will have a 10% refurbishing fee.  Shipping costs are not refundable.
• The Shield must be in good condition – no scratches or dents. We understand there may be some tarnish, that’s not an issue, but if there are scratches or dents that we can’t get out, we can’t give you a refund.
• Our accounting department will issue you a refund within 10-15 days of receiving the product back in its original condition.

Our Refund Policy on Non-Shield items

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General Guidelines

• Canceled orders are subject to the same return policy.
• If you cancel an order after it has shipped, you will be charged for all shipping charges and the refund will be processed only after the order is returned to us in good condition.
• Please do not return any products to us without prior authorization.
• Each product manufacturer has their own warranty. Please contact us with details of the problem and we will advise how to proceed. Please check with us first if you are thinking of returning anything other than a Shield
• We will accept a return only if the item is in original condition: unopened, unused, and returned within 30 days.
• Chains are not returnable if worn at even for a few minutes. Once you put a silver chain on it absorbs body oils and begins to tarnish. There is no way we can make them look new again – even the best silver tarnish remover can’t get in all the crevices. We know you wouldn’t want to receive a chain that wasn’t new either.
• Aulterra stickers are not returnable – they are not sellable the minute you open the package.
• Satic products, Stetzer, SYB Pouches, and boxed products. Please open it carefully. If we have to replace packaging in order to resell, we will have to pass that cost onto you.
• When returning a product, you are responsible for shipping it back to us. There are no refunds on charges you paid to have items shipped to you.
• We are not responsible for loss or damage in transit back to us, thus we suggest packing your return with more padding than you think is necessary to avoid damage during shipping. If the items are damaged when we receive them, they are not eligible for a refund.
• We advise you to insure and get tracking information on anything you return. The easiest way to do this is USPS.copm
• If the product is not eligible for a refund, you are responsible for return shipping.
• We stand behind the products we sell and will work with you if there is an issue with the workmanship.

Packing Up Return for any Product

• A NOTE, PLEASE! Please include a note that you are returning for credit, or exchange, whichever is the case.
• If you take your package to a packaging store, please make sure your name and contact information are on the inside of your package.
• SHIELD RETURN: Return the Shield in the original box including the instructions and cord. Insure for your purchase price.
• NON-SHIELD RETURNS: Send back products in a box with padding around each product item to protect it. Please ensure it for your purchase price. For example, if you rented a Stetzer meter, this must have bubble wrap around it. If you are returning filters, each filter must be bubble-wrapped.
• HOW TO SHIP: USPS (Recommended) We highly recommend USPS Priority Mail (Shields fit nicely in the small flat-rate Priority Mail box)
  Order and print your label and insurance online www.usps.com.   You are welcome to use FedEx or UPS if this is your preference.
• ALERT US YOU HAVE SENT US A PACKAGE: Please check the box to notify the sender and put it in our email  [email protected] – this will send us the tracking info. Once you have the label printed apply it to the box and also tape the flap closed – their sticky surface doesn’t always stay stuck.
  If using a printed label, you don’t even have to stand in line at the post office, you can put it in an outgoing mailbox.